Privacy Policy

At Svaneke Hostel, we prioritize data security and confidentiality. On this page, you can read about how we handle personal data when you are a customer or visitor on our website.

Published: 10-12-2021
Updated: 23-06-2025

1. We are the data controller – how to contact us
Svaneke Hostel is the data controller responsible for the processing of personal data in connection with the use of our services and website.

Svaneke Vandrerhjem
Reberbanevej 9, 3740 Svaneke – Bornholm
CVR no.: 26384907
Phone: +45 56 49 62 42
Email: mail@svanekevandrerhjem.dk

1.1. Contact information regarding data protection
Svaneke Hostel has not appointed a Data Protection Officer (DPO), but if you have any questions regarding how we process your information, you are always welcome to contact us at mail@svanekevandrerhjem.dk (attn: Data Protection) or by phone at +45 56 49 62 42.
According to the Danish Data Protection Act, you have the right to know what data we hold about you and for what purpose it is used.

When booking our services, we require your name, address, phone number, and email address.
Personal data is stored for five years at Svaneke Hostel.
We collect personal data via our website and through phone or in-person inquiries, solely for the purpose of providing you with the best possible service.
Our administration staff has access to this information. Your data will not be shared with third parties unless required to fulfill the agreement we have made with you.
Svaneke Hostel does not register sensitive personal data.

Confidentiality
All processing of personal data is done in confidence and only by authorized employees.

Processing of personal data related to our core activities is carried out in accordance with Article 9, section 2, letter d of the General Data Protection Regulation (GDPR).

2. The right to withdraw consent
You have the right to withdraw your consent at any time. You can do this by contacting us using the contact details provided above in section 1.
Withdrawing your consent does not affect the lawfulness of any processing based on your prior consent, up until the time of withdrawal.
The withdrawal only takes effect from the moment it is submitted.

3. Your rights
Under the GDPR, you have a number of rights regarding our processing of your personal data. To exercise these rights, please contact us.

– Right of access
You have the right to access the data we process about you and to receive additional related information.

– Right to rectification
You have the right to have inaccurate information about yourself corrected.

– Right to erasure
In special cases, you may request that your data be deleted before our standard data retention period ends.

– Right to restriction of processing
In certain situations, you may request that we restrict the processing of your personal data. If processing is restricted, we may only store the data and process it with your consent, or for the establishment, exercise, or defense of legal claims, or to protect another person or important public interests.

– Right to object
In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the use of your data for direct marketing.

– Right to data portability
In some cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have the data transferred from one controller to another without hindrance.
You can read more about your rights in the Danish Data Protection Agency’s guidance on the rights of data subjects, available at: www.datatilsynet.dk

10. Complaint to the Danish Data Protection Agency
If you are dissatisfied with how we handle your personal data, you have the right to file a complaint with the Danish Data Protection Agency. Contact information can be found at www.datatilsynet.dk

© 2025 Svaneke Vandrerhjem (CVR: 26384907). All rights reserved.